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Frequently Asked Questions

  1. What should I do if I get sick?
  2. What should I do if Health Services is closed and I am sick or need help?
  3. What does it cost to receive treatment in Health Services?
  4. How can I see a doctor on campus?
  5. What does it cost to see the physician on campus?
  6. How can I get my medications refilled?
  7. How much will my prescription cost?
  8. What does the Student Accident & Sickness Insurance Plan Cover?
  9. What should I do if my health insurance changes in the middle of the year?
  10. How can I file an insurance claim?
  11. Will Health Services file an insurance claim for me?
  12. How can I get a copy of my immunization records?
  13. Can I get allergy shots in Health Services?
  14. Where can I get a physical exam for study abroad?
  15. Where can I get STD testing?
  16. Can I get an excuse for a missed class?

What should I do if I get sick?

If you are feeling ill, Health Services is staffed by Registered Nurses and is open 57 hours a week during the academic year. You can walk-in Monday through Friday to see a nurse. The nurses will assist you, or if necessary, refer you to our physician or a physician in the community. If you think you need to see a physician contact us as soon as possible so we can try to get you an appointment.

What should I do if Health Services is closed and I am sick or need help?

In an emergency call the Trinity University Police Department at 210-999-7000. They will respond to your location on campus and summon an ambulance, if necessary.

Self-Help Resources

  • For information about your health concern you may consult the Self-Help Resources on our web page for guidance.

Telehealth

  • If you have the Student Health Insurance Plan, or perhaps with your personal health insurance, there is a benefit listed on your insurance card for phone consultations and professional advice if you are sick.    Look at your insurance card for Telehealth benefit or the Ask-a-Nurse.

Urgent care

  • Take your insurance card and a form of payment.

  • Texas Med Clinic (25/7) located at 9855 IH 10 west at IH 10 and Wurzbach in the Colonnade Shopping Center, 210-696-5599.

  • Texas Med Clinic (7am to 11 pm , 7days) nearer campus at 1007 NE Loop 410, 210-821-5598

  • Impact Urgent care, 1211 Austin Hwy Ste 110, near Target store, phone 210 774 5010. Additional Information available http://iuc.nextcare.com/locations/.

Emergency

  • Emergency on Campus, call 210 999 7000, TUPD will respond to your location on campus and summon an ambulance, if necessary.
  • Emergency off campus call 911

Emergency Rooms. Take your insurance card and a form of payment.

  • Metropolitan Methodist Hospital ER at 1310 McCullough, 210-208-2200, approximately 2 miles south on McCullough Avenue. 

  • There are also stand-alone emergency rooms near campus.

    • Metropolitan Methodist Emergency Center at the Quarry is located at 250 E. Basse Road, 210-638-4159, about 2.5 miles from campus.

    • Emergency Clinic Alamo Heights is located at 6498 N. New Braunfels Ave, about 3.5 miles from campus, phone 210 930 4500.

    • Baptist Emergency Hospital is located at 16088 San Pedro Ave, 210-402-4092. Travel north on Highway 281 and exit at Thousand Oaks. It is approximately 10 miles from campus.

What does it cost to receive treatment in Health Services?

Most students can be examined by a nurse in Health Services and receive samples of over-the-counter medications at no cost.

There is a $20 charge for an appointment with the physician and charges for laboratory testing or STD tests commonly range from $5 to $30. Fees for vaccinations and other injections administered in Health Services will be at or near cost. Students may choose to pay with Tiger Bucks, check, or bill the student account. Health Services does not submit health insurance claims. If the Health Services staff collects specimens for testing by an outside laboratory, the student may request that the fees for testing be billed directly to the student's health insurance.

How can I see a doctor on campus?

The Health Services physician is available four days per week by appointment only. If you come to Health Services and see a nurse she can assist you in making an appointment or you may phone for an appointment, 210-999-8111. Appointments are not made by e-mail.

What does it cost to see the physician on campus?

The fee to see the university physician is $20. If a student makes an appointment and fails to keep that appointment without notifying Health Services at least 2 hours ahead of time the student's account will be billed $20. Students may pay with Tiger Bucks, personal check or we can bill the student's university account. Health Services does not accept cash or credit card for payment.

How can I get my medications refilled?

If you currently have a prescription and would like to have it transferred to a local pharmacy, contact the pharmacy with specific information about your medication and ask to have the prescription transferred. You will need your prescription bottle or package for all the details. A list of pharmacies near campus is available is available or you may call Health Services at 210-999-8111 to find the location and phone number for a pharmacy near campus.

Students who require delivery of their prescription medication, may contact the Laurel Heights Pharmacy at 2602 N. Main; phone 210-736-3161. This pharmacy can deliver medication to the Health Services location after you make payment arrangements with them.

Some medications and controlled substances cannot be transferred from one state to another. In this case you may need to find a local physician to authorize prescriptions for you. The university physician may be able to assist you with refills of allergy or asthma medications. Call 210-999-8111 for information or an appointment.

How much will my prescription cost?

Many students have insurance that allows them to pay a reduced amount, called a co pay, for prescriptions. Check with your insurance company or the pharmacy for specific details.

If you do not have insurance that covers prescriptions and you will be paying for the prescriptions you may want to shop around for the lowest price. Prices will vary between pharmacies. A list of pharmacies close to campus is available online or you can get this information from Health Services. You may also ask your health care provider if a generic equivalent is available for the medication being prescribed which will also help to keep prescription costs down.

What does the Student Accident & Sickness Insurance Plan cover?

A copy of the insurance brochure with details about coverage is available at Academic HealthPlans. If you have more specific questions about coverage you may contact Academic Health Plans at 888-308-7320. If you are enrolled in the United Healthcare Student Health Insurance Plan you may obtain a copy of your insurance card and details about claims by creating an online account.

What should I do if my health insurance changes in the middle of the year?

All students enrolled for 9 hours, or more, or enrolled in a full time graduate program are required to maintain health insurance throughout the year. If your insurance changes bring a copy of your new insurance card to Health Services and your records will be updated.

If you become uninsured after open enrollment and want the Student Health Insurance Plan you may get information on line at Academic HealthPlans. Look for and complete the Qualifying Event Enrollment Form. You will be asked to provide documentation of a qualifying event. 

How can I file an insurance claim?

If you are enrolled in the Student Health Insurance Plan offered through the university a claim form is not required if you use a preferred provider. If you receive care in Health Services or from an out of network provider you may submit a claim form with your bill(s). Health services staff can assist you, if necessary. Retain a copy of all the forms that you send to the insurance company. You may need to refer to them later.

Will Health Services file an insurance claim for me?

Health Services is not a participant of any HMO, PPO, or private insurance plan. Therefore, we are unable to generate an insurance claim form to file with your private insurance. We can provide you with an itemized bill, but it is your responsibility to seek reimbursement from your insurance provider. There is no guarantee that charges incurred at the student Health Services will be reimbursed to you by your insurance company. For students enrolled in the Student Health Insurance Plan the our staff can assist you in submitting a claim for treatment received in Health Services.

How can I get a copy of my immunization records?

Health Services maintains medical records for up to 10 years after the student's matriculation or the date of the last visit to Health Services, whichever is later. You may obtain immunization records with the Immunization Record Release or by calling Health Services at 210-999-8111 for a copy. It may be faxed or mailed to you. Complete the form and return it to Health Services. Your immunization records may be faxed or mailed to you or to another designated individual or office.

Can I get allergy shots in Health Services?

The Health Services staff will administer allergy injections during the academic year as ordered by your private physician on Mondays and Thursdays when the university Health Services physician is present. For details contact Health Services at 210-999-8111.

Where can I get a physical exam for study abroad?

Contact Health Services at 210-999-8111 for an appointment with the physician.

Where can I get STD testing?

Confidential STD testing is available in Health Services, Monday through Friday. Call for details. If you prefer anonymous testing, or prefer to be tested away from campus, Health Services maintains a list of community resources.

Can I get an excuse for a missed class?

It is your professor's prerogative to excuse you from class because of illness. If you will miss class we recommend that you contact your professor as soon as possible to inform of your illness and expected absence.

Health services will NOT provide an excuse for a missed class. In the case of a contagious illness, such as influenza or chicken pox, we may recommend that you do not attend class and will provide a note advising of this recommendation.