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Service Requests (Work Orders)

The Facilities Services Department provides the following services: appliance maintenance and repair, carpentry services, custodial and other housekeeping services, delivery and package pick-up services, electrical maintenance and repair, elevator maintenance and repair, support services for T-Space approved events, glass/window repair, air conditioning and heating maintenance and repair, key control and locking system maintenance and repair, landscaping services and grounds maintenance, water feature maintenance and repair, lighting maintenance and repair, painting services, pest control services, plumbing maintenance and repair, recycling and waste disposal services, tree maintenance and services, vehicle maintenance and repair, and other general maintenance of campus facilities. Other services may be provided at the discretion of the director of Facilities Services.

Departments and individuals are encouraged to report maintenance needs and request support services in accordance with the following procedures.

The Facilities Services Department receives approximately 12,500 requests annually. In order to maintain control of these requests, the Facilities Services Department uses a computerized work order system, Asset Essentials by Dude Solutions.

Asset Essentials Logo with Hyperlink

Asset Essentials by Dude Solutions is an online portal, https://assetessentials.dudesolutions.com/trinityuniversity/Account/Login. It allows the campus community to report and track service requests using their short T-Mail address (example: username [at] trinity.edu).

Login using the short T-mail address and your Trinity password.

  • Your contact information (full name, email)
  • Location (building, floor, room number/area)
  • Type of problem

NOTE: For requests for moving equipment or furniture and for requests for support services for events, please see the appropriate section below for required forms and procedures. Requests submitted directly through Asset Essentials will not be accepted.

  • Detailed description of your problem or request 

The Facilities Services Department is open Monday through Friday from 8:00 a.m. until 5:00 p.m., except on University holidays. After business hours and on weekends, please contact the Trinity University Police Department at 210-999-7070 for emergency service requests. Requests and inquiries are prioritized by the Service Center as follows:

  1. emergency service requests
  2. routine service requests
  3. status inquiries about service requests

Requests for moving equipment or furniture:

To relocate, move, or remove existing equipment, furniture, and other University assets: Fill out an Equipment Transaction Form (TU Form No. 006). Send or fax (210-999-8090) the completed form to the Inventory Coordinator at the Business Office. The Inventory Coordinator will forward the form to The Facilities Services Department on the requester’s behalf. Requests for moving equipment or furniture not sent by the Inventory Coordinator will not be accepted. For more information regarding university assets, please refer to the Property Management and Control policy.

Requests for campus events:

Resources for all campus events are scheduled through T-Space.

Requests for resources are selected and scheduled through T-Space. Any event orders entered into Asset Essentials will not be accepted and will be removed. For more information about scheduling events with T-Space please refer to the T-Space website.

To schedule and request resources for a campus event:

Submit your event requests through T-Space, including resources and set up instructions by using the listed items or the comments box on the online request form. Be sure to include items such as custodial services, air conditioning/heating requests (especially if you are expecting the space to be at capacity), special electrical needs, and requests for tables, chairs, waste and recycling receptacles, etc. Please be sure to include specific set-up instructions and diagrams, when appropriate. The T-Space scheduler will confirm the requested resources and services on the requester’s behalf once the event is confirmed.

For changes/revisions to an existing event reservation:

Please contact the T-Space scheduler listed on your event confirmation for changes to your requested resources. It is very important to reference your T-Space Reservation number (example: 2019-ABCDEF) along with your changes.