If any part of the Concur services are running slowly or not working properly, you can check open.concur.com to see the current status of the system components. If there is currently an issue with one or more of the Concur services, the bubble will be a color other than green - either orange or red. When the issue is resolved, the bubble will show as green again and you should be able to use that service with no issues.
This document is will guide you through the necessary steps when accessing your Concur profile for the first time. Included are logging in, reviewing and updating your profile information, activating e-receipts, adding travel rewards programs, credit cards (travel cards), assigning travel arrangers and expense delegates, and more.
While there is no fee charged to the department for booking travel online through the Concur Travel booking tool, this document details the associated fees should the traveler opt to call the travel agency for full-service booking.
This document details how to find additional training resources and short videos from within the Concur website, as well as provides instructions for contacting the Concur User Support Desk.
How to locate Requests and Reports you submitted in the past. Also guides approvers on how to locate Requests and Reports they approved in the past.
Requests in Concur replace the paper TAAR (Travel Authorization and Advance Request) forms previously used. The document walks you step-by-step through the process of submitting a Concur Travel Request.
Cash Advance requests are submitted as part of your Concur Request. By default, most users will not have access to request a Cash Advance in Concur. Please review this document should you believe you need a Cash Advance for your trip.
If you are having any issues booking travel in Concur, call the Corporate Travel Planners online Concur help desk, Monday-Friday 8:00 am - 6:00 pm: (877) 727-5188
This document walks you step-by-step through the process of booking airfare, hotel, and rental cars in Concur. Before booking travel for the first time, you will need to update your profile (see First Time Login Guide).
This document walks you step-by-step through the process of building and submitting a Travel Expense Report in Concur.
This guide explains the various methods available to get your receipts into your Concur profile so they may be attached to expenses in trip reports you’ve created.
This document instructs you how to apply a missing receipt affidavit to any expense in Concur and tells which expense types are ineligible for a missing receipt affidavit.
This document provides information on how to handle expenses such as: Lodging and Group Lodging; Standalone tips and alcohol expense requirements; Meals with attendees (5+ attendees and <5 attendees); And ATM cash advances.
This document gives information on itemizing expenses in Concur. For example, personal portions of a transaction must be itemized as Personal/Non-Reimbursable. In addition, this document details how to itemize Lodging and Group Lodging expenses.
This document walks approvers step-by-step through the process of reviewing and approving Travel Requests and Expense Reports in Concur.
Users in Concur may assign "Delegates" and select certain permissions for functions the delegate can perform on their behalf, such as preparing a request or expense report. This document walks the delegate step-by-step through the process of working as a delegate.